Privacy Policy

DIETRICH LOGISTICS COLOMBIA PRIVACY POLICY

At Dietrich Logistics Colombia, we are firmly committed to protecting the privacy and security of the personal information of our clients, suppliers, collaborators, and other data subjects. This policy describes how we collect, use, disclose, protect, and store your personal information in the course of our business activities, including interactions through our website, chatbot, and contact forms.

By accessing our website, using our services, or providing us with your personal information, you agree to the terms of this Privacy Policy.

1. Identification of the Data Controller

Company Name: Dietrich Logistics Colombia
Email: info@dietrich-logistics.com.co
Address: Av. Calle 26 # 68C-61 Of 807. Bogotá, CO
Phone: PBX: 601 57 4275155 | Cel: +57 314 8329727

2. Principles for Personal Data Processing

At Dietrich Logistics Colombia, the processing of personal data is governed by the following principles:

  • Legality: Data processing is carried out in accordance with applicable legal provisions.
  • Purpose: Data collection serves legitimate, explicit, and duly informed purposes to the data subject.
  • Freedom: Processing is only carried out with the prior, express, and informed consent of the data subject.
  • Accuracy or Quality: The information collected is truthful, complete, accurate, up-to-date, verifiable, and understandable.
  • Transparency: The data subject's right to obtain information about the existence of their data is guaranteed.
  • Restricted Access and Circulation: Access to data is limited to authorized persons, and its circulation is restricted to what is necessary for the purpose of processing.
  • Security: Necessary technical, human, and administrative measures are implemented to guarantee the security of records, preventing their alteration, loss, consultation, unauthorized or fraudulent use, or access.
  • Confidentiality: Individuals involved in the processing of personal data are obliged to guarantee the confidentiality of the information.

3. Information We Collect

Dietrich Logistics Colombia collects personal information from various sources, including, but not limited to:

  • Information directly provided by you:
    • Through contact forms on our website: Full name, email address, phone number, company name, city, country, and the content of your message or inquiry.
    • Through our chatbot: Name, email address, phone number, details of your inquiry, as well as any other information you choose to share during the interaction. These interactions may be recorded or transcribed for quality and service improvement purposes.
    • When you communicate with us by phone, email, social media, or any other means.
    • When requesting our logistics and transport services.
    • When making payments or commercial transactions.
  • Automatically collected information:
    • Although our chatbot and forms do not directly collect technical data from your device, the website in general may use cookies and similar technologies that collect information such as IP address, browser type, operating system, pages visited, time spent, and navigation paths to improve your experience and analyze web traffic. Please refer to our Cookie Policy [link here if you have a separate cookie policy] for more details.
  • Information from third parties and public sources:
    • We may obtain information from public sources, such as business registries or government databases, or from third parties with whom we have commercial agreements, provided that such collection is legal and ethical.

4. Purpose of Personal Information Collection and Use

The personal information we collect is used for the following purposes:

  • Service Provision: To manage, operate, and provide our logistics and transport services efficiently and effectively.
  • Customer Service and Inquiry Management: To respond to your questions, process your requests, provide technical support, and manage communications initiated through our chatbot and contact forms.
  • Service Improvement: To analyze interactions and content from chatbot conversations and contact forms, in order to improve the quality of our services, optimize user experience, and develop new functionalities.
  • Payment Processing: To manage financial transactions and invoicing for services rendered.
  • Marketing and Communications: To send you information about our services, promotions, news, or events that may be of interest to you, provided you have given your prior consent to receive such communications.
  • Legal and Regulatory Compliance: To comply with our applicable legal, tax, customs, and regulatory obligations.
  • Fraud Prevention and Security: To protect our rights, property, and safety, as well as those of our clients and third parties, and to prevent fraudulent or illicit activities.
  • Internal Management: For internal administrative purposes, data analysis, audits, and internal process improvements.

5. Legal Basis for Data Processing

The processing of your personal information is based on one or more of the following legal bases:

  • Consent: When you give us your express consent for one or more specific purposes, for example, by accepting our privacy policy when using the chatbot or submitting a contact form.
  • Contract Performance: When processing is necessary for the performance of a contract to which you are a party or for the application of pre-contractual measures.
  • Compliance with a Legal Obligation: When processing is necessary to comply with a legal obligation to which we are subject.
  • Legitimate Interests: When processing is necessary for the legitimate interests pursued by Dietrich Logistics Colombia or by a third party, provided that your interests or fundamental rights and freedoms do not override them.

6. Sharing and Disclosure of Personal Information

We may share your personal information with the following third parties, always under strict confidentiality commitments and only when necessary for the purposes described in this policy:

  • Service Providers: Third parties who provide us with support services, such as chatbot platform providers, web hosting services, payment processors, logistics consultants, marketing agencies, and other essential service providers for our operation. These providers are contractually obliged to protect your information and to use it only for the specified purposes.
  • Governmental and Legal Authorities: When required by law, court order, subpoena, or other valid legal process, or when we believe in good faith that disclosure is necessary to protect our rights, investigate fraud, or ensure safety.
  • Business Partners: With strategic partners to offer joint services or promotions, always with your prior consent if required.
  • Business Transfers: In the event of a merger, acquisition, sale of assets, or any other transaction involving the transfer of all or part of our business, your personal information may be transferred as part of such transaction. We will notify you of any change in ownership or control of your personal information.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including any legal or contractual retention period. Data collected through the chatbot and contact forms will be retained for as long as necessary to manage your inquiry and, if applicable, to maintain a record of our business relationship and comply with our legal obligations.

Once your personal information is no longer needed, we will securely delete it or anonymize it so that it can no longer be identified.

8. Information Security

At Dietrich Logistics Colombia, we implement robust technical, administrative, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

  • Data Encryption: Use of security protocols such as SSL/TLS to encrypt data communication through our website, including contact forms and chatbot interactions.
  • Access Controls: Restricted access to personal information only to authorized personnel who need the information to perform their duties.
  • Security Systems: Implementation of firewalls, intrusion detection systems, and other security technologies to protect our servers and networks.
  • Backups: Regular backups of information to prevent data loss.
  • Staff Training: Continuous training for our staff on best practices for information security and privacy.

9. Data Subject Rights

In accordance with Law 1581 of 2012 and Decree 1377 of 2013, you, as a data subject, have the following rights:

  • Right to Access: To know the personal information we have collected about you and how we have used it.
  • Right to Rectification: To request the correction of your personal information if it is inaccurate, incomplete, or outdated.
  • Right to Erasure (Deletion): To request the deletion of your personal information from our records, provided there is no legal or contractual obligation preventing us from doing so.
  • Right to Revoke Consent: To revoke the consent given for the processing of your personal information at any time, as long as there is no legal obligation preventing it.
  • Right to Object: To object to the processing of your personal data when there are legitimate reasons related to your particular situation.
  • Right to File Complaints: To file complaints with the Superintendencia de Industria y Comercio (SIC) for violations of personal data protection law.

To exercise any of these rights, please send an email to info@dietrich-logistics.com.co or a written communication to our address, including in your request: your full name, type and number of identification document, a clear and precise description of the personal data regarding which you wish to exercise any of the rights, and the address, email, or means by which you wish to receive the response. We will respond to your request within the terms and deadlines established by law.

10. Changes to This Privacy Policy

Dietrich Logistics Colombia reserves the right to modify or update this Privacy Policy at any time to adapt it to new legislation, industry practices, or business requirements. Any changes will be published on our website, and the date of the last update will be modified at the bottom of the policy. We recommend that you review this policy periodically to stay informed about how we protect your information.

In the event that the changes are substantial and affect the purpose of your data processing or imply a new authorization, we will notify you by reasonable means and request your consent if necessary.

11. Contact Us

If you have any questions, concerns, or comments about this Privacy Policy or our data processing practices, please do not hesitate to contact us at:

Email: info@dietrich-logistics.com.co
Phone: PBX: 601 57 4275155 | Cel: +57 314 8329727
Address: Av. Calle 26 # 68C-61 Of 807. Bogotá, CO.